When Everyone Is on Holiday
The Ys repatriated from Moscow. Before moving to Israel, the family contacted the representatives of the Jerusalem department of the Ministry of Absorption and the officials promised to give them contacts of realtors.
The family got air tickets at the Jewish Agency Sokhnut, but a few days before their departure, the whole Absorption Department went on holidays and the official became unavailable.
The family contacted the NGO “Magen Mishpacha” through our Facebook page. Our volunteers accommodated this family - a couple with a three-year-old child and a seriously ill mother - in their apartment.
To hospitalize of the mother, the family needed a referral of the health insurance company (kupat holim), which was closed on the day of their arrival of the repatriates. The sick woman was taken to the hospital by ambulance.
During this difficult period, our volunteers arranged the comprehensive assistance for the family - helped to rent an apartment without a realtor, to open a bank account, to buy household articles, to baby-sit the child. They supported repatriates in interaction with institutions where they needed to understand the red-tape twists and turns. The volunteers also had to coordinate the efforts of the hospital’s social services, the Ministry of Absorption and the Welfare Department, and, as a result, the family was able to obtain what they most urgently needed.
This story clearly demonstrated one of the main problems of this country - the lack of the necessary cooperation between organizations that should take care of the repatriates.
Our volunteers managed to make them work together.